FAQ

U.S. Shipping, Returns, & Exchanges

What if I want to return an order?

We offer free returns for 14 days, please contact us and we'll offer you a full refund and pay for shipping for you to return the bandana if you decide you don't like it. 

When will my order ship?

We ship orders Monday through Friday.  Processing of orders takes approximately 2 business days. Please allow 5-7 business days to receive your order.

During sale events and promotions, please allow up to 4 full business days for us to get your order out. Rest assured our team will be working hard to get all orders out ASAP!

How long does it take for my order to arrive?

Once you have placed your order, please allow 2 business days for processing. You should receive your order in 5-7 business days.

How do you ship packages?

Packages shipped from our U.S. warehouse will be shipped by USPS. 

Will my order ship all in one package?  

Your order may ship in multiple packages if you buy them on separately.  

Where is my item shipping from?

We have a warehouse in Atlanta, Georgia in the United States. Your item will ship from there!

Can I make a change to my order?

If you need to make a change to your order, please notify us as soon as possible. Please be aware that we only have a very short window to make changes, therefore, we cannot guarantee that changes (including requests to cancel an order) can be made once an order has been placed. 

Do you ship to my country?

We currently only ship to the USA.

PAYMENTS AND DISCOUNTS

When will my card be charged for this order?

Your card will be charged as soon as you submit your order. 

What currency are prices listed in?

All of our prices are listed in US Dollars. You can, however, change the currency by selecting your country in the upper right-hand corner of our website.

What forms of payment do you accept?
 

We currently accept all major credit cards, to include: American Express, Apple Pay, Discover, Diner's Club, JCB, MasterCard, VISA, and PayPal. 

CONTACT US

If you have any questions that we haven't answered, please feel free to email us at info@catbandanas.com. You can also reach us by using the contact form on our website. We're pretty good about answering emails within 48 hours, but please keep in mind that our office is closed on weekends and holidays.